The Company, Products, Appointments,
Payments, &Refunds

 

The Company

Q. How long has Character Dresser® been in business?
A. Character Dresser principles specialize in companies that serve Orlando vacationers. We have been serving Orlando since 2002. We work hard for our 5 star ratings and love serving visitors to Orlando theme parks such as Disney World and Universal Studios. We have many customers who have become like family to us. We are a proud to be a charitable provider to the Make-A-Wish Foundation, Starlight Children’s Foundation and Kids Wish Network for children and their families visiting Orlando.

Q. What is a Royal Dresser Visit?
A. Glad you asked!  Think of your Royal Dresser as your Princess Consultant (Dresser) more like a Mary Kay Beauty Consultant. Your Dresser works with you in advance (or you can communicate in advance via email or online on our website)  and comes to you with everything you need to transform your little one into the Princess of her dreams for today, tomorrow and the future. The Royal Dresser will work with you on the choices for your princess, help you select or you can let the Princess choose her items and will demonstrate use of the items to transform her into a Princess. Now you can now repeat the process with the items from your Princess Package for your Princess day after day on your own. Better yet, she can learn and play dress up all on her own. We love demonstrating how to use our Princess Packages.  We call it our Transformation Demonstration!

Our Products

Q. What is the difference between the Character Dresser clothing and others I can buy elsewhere?
A. Glad you asked! Most all of the princess dresses we come across (that cost a king’s ransom) seem itchy, scratchy and not great durability or washability.  Our dresses are made with quality, washable fabrics that have stretchy bodices (room-to-grow) and are super comfortable along with adorable matching designs for dolls.

Q. What are the wash and care instructions?
A. All of our clothing is machine washable.  Many customers will wash the dress out using hotel room shampoo in the sink and hang it to dry to wear again for the next day! One mom even called back to advise that the Chocolate Ice cream even washed out!  Whether washing at home or in your hotel room, we suggest line dry, as this will keep the unique trims and fabrics looking their best.

Q. What sizes do the dresses in come?
A. We offer all dresses in S, M, L and XL. We can also get many of the dresses in the 9-11 and 11-13 sizes. Click here for the sizing charts.  We also have available for special order several adult size princess dresses and hooded wraps.  Please contact us at +1 407.624.3030 or chat with us or email Cinderella@CharacterDresser.com for more information on the special order dresses. 

Safety Assurance Statement

Q. Do your Princess dresses meet the new CPSIA safety requirements?
A. In partnership with our supplier, we take every measure possible to ensure that our products meet and exceed all applicable safety requirements. All our dress-ups are subject to safety testing by accredited laboratories. Our dress-ups have met the physical, mechanical and flammability requirements for ASTM F963 and CFR Title 16. This includes the most recent CPSIA (HR4040) updates.

Royal Dresser Visits (Visits)

Q. Is there an age limit?
A. No, not at all. A Royal Dresser is your Princess Consultant and can educate you and help you make decisions on the products in a package and demonstrate use of the products for transformation into a beautiful princess. As long as you are an adult, age 18 or older, you can schedule a Royal Dresser visit for yourself or anyone you choose.  If you are making arrangements for someone under the age of 18, a parent or guardian must be in attendance with the minor during the entire visit.

Q. What locations can I book a Royal Dresser visit for?
A. Hotels, resorts, timeshares and private residence rental properties within a 10 mile drive to a Walt Disney World or Universal Orlando theme park, where-ever you are staying! Please note that for some locations you may need to meet the dresser in the lobby or at a gate for a gated area to escort them in.

Q. What determines the 10 mile drive area for a Royal Dresser visit? How can I check before ordering and setting my appointment?
A. We use Google maps and map the driving distance from the hotel address to one of the four Disney World Theme Parks; Magic Kingdom, EPCOT, Hollywood Studios, Animal Kingdom or to Universal Orlando. If it is a 10 mile drive, then it’s within our area.

Q. What if I change hotels?
A. We can best accommodate the change to your new hotel if you advise us 48 hours prior to your visit. We know however you sometimes arrive at a hotel to find there is a mix up or problem and you have to go elsewhere. Immediately call us at 407.624.3030 and also email us at Cinderella@CharacterDresser.com  and we will do everything we can to keep your same date and time. We have never yet but, if we are unable to find an available date and time that meets your needs, we can discuss your items and deliver them to your hotel or mail it to your home (within the continental US) at no additional charge.

Q. What if my hotel is outside the 10 mile drive?
A. Sometimes we can accommodate a visit to hotels beyond the 10 mile area. It may or may not include an additional distance fee. You would need to contact us to determine if it can be arranged. Email us at Cinderella@CharacterDresser.com. We can always help you select your package items and ship them to your hotel, home or any location you identify with free shipping within the continental United States.

Q. Is this the same as going to the Bibbidi Bobbidi Boutique Princess Salon at Walt Disney World?
A. No. We are not affiliated with Bibbidi Bobbidi Boutique.

Q. How does this differ from The Disney World Magic Kingdom or Disney Springs Bibbidi Bobbidi Boutique experience?
A. Great question!  First and foremost Bibbidi Bobbidi Boutique is a beauty salon inside a castle and with a second location at Disney Springs.  According to the Walt Disney World website they provide set beauty salon services, serving multiple guests all at once with a combo salon and theme park atmosphere. Let's state the most obvious difference...we come to you and we can't bring a castle.  Instead, we provide you with the best in personalized service so that each and every Princess gets truly Royal Treatment. Our princess consultants (Royal Dressers) can work with you before, of course during, and after their visit.  They will know in advance any special occasion celebration or special needs and instructions.  Your Royal Dresser will help you make the best selections for your princess, help you select the package items, and will demonstrate use of the items to transform her into a Princess during a visit. Now you can now repeat the process with the items from your Princess Package for your Princess day after day on your own. Also you can choose to order additional princess products now or in the future to continue to build her princess collection.

Q. What are the advantages of selecting Character Dresser product packages working with a Princess Consultant (Royal Dresser)?

Parents tell us:

  • Our clothing gets the very best "Mom stamp of approval" rating for quality and comfort! No scratchy material or unfinished seams and the clothing is washable! No worries about spilled milk!

  • Parents like that every package includes a dress and you can order additional dresses, matching doll dresses, wraps and bridal quality jeweled items now or later.

  • Parents (Moms and Dads alike) like the personal attention given by our Princess Consultants (Royal Dressers) to demonstrate how they can transform their child themselves. Many will do it everyday of their vacation and/or at home.

  • They like the efficient use of time (if ordering a package and a consultant visit during their vacation) and not having to spend time waiting for a salon experience.

  • Some prefer or even need a quiet setting for their princess with no noise, or distractions.

  • Can easily repeat the up-do day after day using our faux hair scrunchi and comb tiara.

Q. If an item is listed on your website is that a guarantee that it’s in stock?
A. While we try our best to keep everything in stock, occasionally we run out of a specific item or it becomes unavailable. If a product you have ordered is not available we will substitute the item for a similar quality, cost or upgraded item.  In the case of a specific princess dress not being available nor another version of the same dress that is similar or better cost or quality, you may cancel your order and visit. Typically we can supply another version of the same dress. If the options we present do not meet your approval, you may cancel and we will promptly and cheerfully issue you a full refund.

Q. Can I just order my items and have them have delivered to me without a Royal Dresser visit?
A. Absolutely. You may have the Royal Dresser drop off your items or we will mail them. If your location is within a 10 mile drive to Disney World or Universal Orlando, we will deliver your order directly to the hotel or if staying further away we can ship it to your hotel or home. There is no charge for order delivery within the continental United States.

Q. Do you have Royal Dresser visits year round?
A. Yes, we are a year round company. We only close on Christmas Day.

Q. How should we prepare for a Royal Dresser visit if we want the demonstration?
A. Please have the child freshly bathed and with clean, dry hair if you plan to purchase a package with a hair piece for up-do. Also have them dressed in comfortable, easy to remove clothing for ease of them slipping into a princess dress.

Q. Does a guardian need to be present for Princess Consultant visit?
A. Yes. A Royal Dresser must work with a responsible adult. Even though our packages and products are mainly for children, we do even have specialty adult sized princess dresses.  Call us to speak with a Royal Dresser about adult princess dress options.

Q. What happens during a Princess Consultant visit?
A. An adult responsible for product purchases must be in attendance. The adult directs the Royal Dresser and approves the package item choices. It is also great to video tape all or part of the transformation demonstration if so desired. If a demonstration is taking place on a child, the adult must please turn off and/or refrain from answering telephone calls or becoming distracted.

Order Payment

Q. What types of payment do you accept?
A. We accept VISA, Mastercard, Discover and American Express.

Q. What payment options do I have?
A. You may choose to pay a 25% deposit and have the balance of your selected package automatically billed 48 hours prior to your visit time or you may choose to pay the total amount in full at the time you book your visit.

Q. Why do I have to select a package before the Royal Dresser visit?
A. Just like some other well-known companies such as Mary Kay, we have a wide variety of products to choose from.  For instance, unless we know which size dress your princess would need, your Royal Dresser could arrive without the correct sized dress/dresses and that would be heart-wrenching for the princess, guardian and dresser too. Everyone would be crying big princess crocodile tears! Same for if you are interested in a wrap or doll dress. The dresser cannot physically bring all choices to you and we would not want to disappoint if you had your heart set on the package with a full crown and one was not brought.

Satisfaction Guarantee

We offer a 100% satisfaction guarantee. We are THAT confident in the quality, comfort and beauty of our products. If for any reason you, along with the intended princess in attendance, are not satisfied with our products such as the dress selection/s or jewels presented by the Princess Consultant, contact us at our main number of +1 407.624-3030 while the Royal Dresser is there and we will issue a refund.

Order and Visit Changes and Cancellations

Q. Changes
A. You may change your order 14 days or more, prior to your visit. This allows us to ensure we have available the items you are interested in for your package. To make changes please call during the hours of 9 am to 8 pm excluding weekends and receive an email confirmation. Any requests for changes within 14 days prior to your scheduled visit, we will make every attempt to accommodate your requested changes.

Q. Cancellations
A. If you cancel between 48 hours prior and 8 hours prior, there will be a 25% cancellation and restocking fee deducted from your total order amount and the difference refunded, if any. However, if you request any item that is noted as a special order item such as an adult size princess dress or specific boys outfit, there is no cancellation for those items. In the case of special order items, you may choose to have us recalculate your special order items total according to the individual item prices as noted on our website or select the rest of the items included in your package price (if applicable) and we will ship/deliver your items.  There is no cancellation for less than 8 hours prior to your scheduled visit. In the case that you do have to cancel less than 8 hours prior, we will make every attempt to reschedule your visit and if that is not possible we will help you select your final package items and ship/deliver your order. There will be no additional charge for shipping within the continental US.

Q. Refunds
A. Character Dresser will issue any credit due to your method of original payment within 48 hours. 

Returns

Q. What if I have a problem with any items in my package?
A. Contact us right away with any issues or concerns. We stand behind all of our products 100%. Contact us via email at Cinderella@CharacterDresser.com for a return authorization code and return shipping instructions. We may, if feasible and possible on your end, have you instead send us a picture of the issue and/or will ship you a replacement right away with a return shipping envelope or box and pre-paid postage. In the case that we ship a replacement right away prior to receiving the damaged item from you, you have 7 days from delivery of the replacement item to ship the damaged item back to us. If we cannot replace with the same exact item, we will provide a comparable or upgraded item at no additional cost to you. Your satisfaction is our number one goal. If we cannot replace the item or a comparable or upgraded version, we will provide a return authorization and pre-paid shipping envelope or box and upon receipt of return and will issue you a credit.

Q. What do I do if there is something missing from my order?
A. We try our best to be accurate on all orders; however, please carefully inspect all orders received against your order invoice. Claims for shortages or wrong item must be reported during the Royal Dresser visit or within 7 days of receipt of a shipment. If you find an issue please send us an email at Cinderella@CharacterDresser.com right away.

Still have Questions?

Drop us a line at Cinderella@CharacterDresser.com or call us between 9 am and 8 pm EST at 407.624.3030.  If all of Cinderella’s Fairy Godmother and Royal Dressers are all busy assisting other princesses, leave a message or email and we will return your call by the next business day.